just don’t.
Not because of amazon per se, but because your “express” delivery will be via Yodel (previously Home delivery network, so shit they had to change their name!). Not that this is anything new!

I will share my parcels travels with you, it was purchased on the 15th for a 24hr deliver. So far so good. it made it to stockton overnight. Was put on a van and off it went. We needless to say waited in. To no avail. Didn’t expect much sunday of course, so was relieved to see it made it back on the van Monday, only to go back to the depot again with an attempt at delivery. So a 24 hr delivery sent out for delivery twice and not even attempted. Just taken back, and I’m supposed to wait for a 4th day. Yep, that was going to happen.

the tracking looks like this

15/02/2013 08:58:04 Hatfield UK Arrival Scan
16/02/2013 07:28:00 STOCKTON DEPOT Arrival Scan
16/02/2013 09:25:00 STOCKTON VAN The parcel has been loaded on to the drivers van
16/02/2013 ##:##:## STOCKTON DEPOT The parcel is in the Depot
18/02/2013 09:07:00 STOCKTON VAN The parcel has been loaded on to the drivers van
18/02/2013 15:57:00 STOCKTON DEPOT The parcel is in the Depot
18/02/2013 17:20:00 CUSTOMER The parcel has been delivered

You’ll note it says delivered. that is incorrect. It should say customer was so fucked off at waiting and not even getting a “sorry you were out card” that he tracked you down as they don’t publish depot phone numbers or locations, phoned their head office to check location, and then came down and got it himself. This included the fight with the sour faced care in the community harridan who insisted I needed a card your driver didn’t bother to try and deliver.

So if you are waiting for Yodel to deliver in Teesside my advice is don’t. Go to their depot and kick off. Don’t tolerate shitness. Oh and demand your delivery charge refund from Amazon, who were surprisingly helpful once you find the page where you click and they phone you back. In fact I got the refund before I got the parcel. Speaks volumes for the carrier that does.

Anyway the depot address should you need it
Yodel / Home delivery network
39 Sedgfield Way
Portrack Interchange Business Park
TS18 2SG

I found this number for them 08442480627 if I find a better one I will update.

As for Amazon, to get them to phone you back for a late item
go to https://www.amazon.co.uk/gp/help/contact-us/general-questions.html
select item you are having problems with, and the type of issue. Then select “call us” – don’t panic you don’t have to. You then enter your phone number and they call you back immediately, although expect to hold on whilst an operator picks up their end.

Hope you have an easier time than I did. Got there in the end though.

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